Refund Policy

Scope

This policy covers payments made to Bikepick for dealer subscriptions and paid leads. It does not cover the price of any vehicle — that is agreed directly between buyer and seller.

Dealer subscriptions

• **Payment failure**: if a subscription payment fails, you can retry. No charge is made for a failed payment.
• **Cancellation**: you may cancel a subscription from your dashboard. The subscription stays active until the end of the paid period; we do not prorate mid-period refunds by default.
• **Refunds**: a refund is issued if (a) we fail to provide the subscribed service for more than 7 consecutive days, or (b) the payment was made in error within 7 days and no service was consumed. Email contact@bikepick.in with your account email and payment reference.
• **Processing**: approved refunds are returned to the original payment method within 7–10 business days, plus any time taken by your bank.

Paid leads

• A lead is billed only when a buyer's contact details are delivered to you and are not flagged as invalid.
• If a delivered lead is a duplicate or invalid (withheld details), it is not billed. Disputes must be raised within 7 days of delivery.

How to request a refund

Email contact@bikepick.in from your account email, including:

• Your account email
• Payment reference / invoice number
• Reason for the refund request

We aim to respond within 3 business days.

What is not refundable

• The cost of a vehicle in a sale between you and another user
• Fees already consumed (delivered leads, services already provided)
• Charges arising from your own breach of the Terms