Privacy Policy

What we collect

We collect only what the platform needs to work:

• Account details: name, email, phone (optional), city (optional)
• Listings: bike details, photos, asking price (posted by you)
• Leads: when a buyer contacts a dealer, the dealer receives the contact details the buyer chose to share
• Payment data: processed by Razorpay; we store the payment reference and amount, never card numbers
• Technical: server logs and, where you use the site, anonymous usage events (page views, searches) stored server-side to keep the service reliable

What we do not do

• We do not sell or rent your personal data to anyone.
• We do not use third-party advertising trackers or cross-site tracking pixels.
• We do not send marketing emails. Communications are transactional (account, listings, payments, leads).
• We do not share your data with law enforcement unless legally required.

How we use data

• To operate accounts, listings, dealer profiles and the lead system
• To process payments and subscriptions
• To run security, abuse and fraud checks
• To measure site performance and fix errors

Your rights

• Access: email us and we will tell you what we hold about you
• Correction: you can edit your own account and listing details
• Deletion: email us to delete your account and personal data. Data needed for legal or payment records (invoices, transaction logs) may be retained as required by law
• Complaints: you may also complain to the Data Protection Authority of India

Data location and security

Data is stored in a cloud database (Supabase) in an AWS region. Access is restricted to authorised staff; proof documents uploaded to listings are stored in a private bucket and are only visible to you and to authorised staff. In the event of a data breach affecting you, we will notify you as required by law.

Contact

contact@bikepick.in